Indian Railways — Not Refund of ticket fare on cancellation of ticket

I had cancelled a ticket before 2 months ago on 22 Mar 2017. Cancelled tkt no was 98969314 from Varanasi to Sevagram. An amt of Rs 430/- was electronic refund and not credited in my bank acct till date. I went many times to the railway counter but staff reacted very poorly. Kindly tell me latest posn of t case otherwise i will move to consumer forum.