Indian Railways — occupying the reserved berths by general ticket holders

Address:

Paschim Medinipur, West Bengal, 721301

My pnr no. Was [protected] and date of travel was 03-oct-2017 and the train number is 12802 (Puroshottam exp). The coach no. Is s5. When we boarded the train from gaya station we saw that our seats were occupied by general passengers. Even after making repeated requests the general passengers are reluctant to leave our seats. We have to fight with them to get our seats. Even the ticket checkers of the train did not supported us. He only said that "what can i do". The coach is full of general passengers. The ticket checkers are settling the matters with general ticket holders by taking bribes. We book tickets 4 months earlier so that we can travel comfortably. But here we are face so much difficulties. Railway department should look in this matter