Indian Railways — Parcel booking [PNR : [protected]]

I have booked 3 parcel packages from Kharagpur to Yeswantpur on 16th Feb. I also have tickets in 2-tier AC in HWH-YPR express on the same day. I informed this to the concern team and requested them to deliver this to YPR station by either on Saturday or Sunday. As I will not able to collect these parcel later.
Looks like in kharagpur station coolies are still controlling the dates and train. They were asking for extra amounts to load the parcel in the same day train. Because of I didn't pay them the amount I think still I am waiting for my parcels to be delivered.
Please tell me who is going to compensate the delay and the loss what I am going to bare for this delay of railway parcel department.

PNR No - [protected]
Bill No - SEP A0028780