Indian Railways — Parcel during lockdown period

Address:

Amit Kumar Vill Bahazadka Post Pilona Teh Mawana distt .Meerut U P 250401 7909107154 9404525160

I am an ex-serviceman retired from navy, i booked my bike from kanpur to meerut city on 12 mar 20 which had to be deliver on 20 march 20 at meerut city railway station.. But on 20 march there was janta curfew and since there has been lock down going on.. During this period we visited three times but office get closed.. Now today we again come to collect bike but now parcel office staff demanding parking or staying charge for bike around 2400rs... It is too much.. How we can make approach in lock down period.. Please resolve this issue or guidance for further action