Indian Railways — parcel lost... 572311

Address:

Dumari Gobarshai, S/o Nawal Kishore Prasad, Muzaffarpur, Bihar, 842001

I have booked my parcel, ahmedabad to muzaffarpur on 3rd march 2019. My parcel number is 572311. Total weight of parcel was around 30 kg. Today is 11th march, and i have visited muzaffarpur station many times. Sabarmati express which runs from ahmedabad to darbhanga via muzaffarpur has come 2-3 times during this time but there is no update. I have been told due to overloading railway was not able to unload it. This is such a lame excuse from railway. Please take appropriate action.