Indian Railways — parcel lost... not yet delivered

Address:Dumari Gobarshai, S/o Nawal Kishore Prasad, Muzaffarpur, Bihar, 842001

I have booked my parcel from ahmedabad to muzaffarpur, parcel number 572311 on 3rd march 2019. I visited muzaffarpur station daily till today but there is no update. Sabarmati train has come 2-3 times during this time but at mfp station, they were unable to unload any parcel, this is what i have been told. Today is 11th and i don't know status of my luggage. I have railway payment bill but they are not giving any answer.
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Karnavati Express - Mumbai to Ahmedabad. D3 seat no 84, window not opening felling suffocated.
Date of journey - 8 th March 2019.

Kindly resolve asap.
I m in train no.51753 date of 5.03.19 .I have 4 waiting ticket but T.c are not allot set and they allot a set for those person who have not reservation .
And T.c not weart ther name plate also so i dont know his name but plzz take some action . I m girl and i m frustrated.

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