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Indian Railways — parcel not delivered till date

We booked one parcels in railway, but not reached the destination. So, we kindly request you to look into this matter on an urgent basis and confirm us where exactly the parcels are put on hold and for what purpose it doesn’t reach the destination till date. If it already reached means, parcels not found in the exact station to which place we booked.
Dr. Ritesh khandelwal, lonavala – parcel booked from chennai central to lonavala jn on 30.05.2020 & booking no:[protected]

parcel not delivered till date

Complaint Status

[Jul 16, 2020] Indian Railways customer support has been notified about the posted complaint.
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    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001