Indian Railways — parcel not received at kottayam from pune

Address:

Hinjewadi, Pune, Maharashtra, 411057

Hello
I had sent 2 packets as parcel from pune to kottayam via kanyakumari express on 12.03.2019. (Pw/lt no: 2831747 and slr number-15768.) at pune station they said they had boarded the parcel on 12th march at 7:30 pm approx, when the train reached pune, but while enquiring at kottayam they say no parcel received yet.

So far i have no idea where the parcels are and am unable to track the same.

Request you to pls look into the matter on highest priority in ensuring that the parcel reaches me at kottayam station asap.

Thanks
San