Indian Railways — parcel not received, they did not unload when train arrived

Address:

8639475919, Nellore, Andhra Pradesh, 524002

We have booked parcel on 25-9-19 from pune to renigunta. They send thourgh kanyakumari express (16381) on 25-9-19 on pune at 7.25pm. It have reached on 26-9-19 at renigunta at 2.45 pm.in renigunta parcel staff not unloaded my parcels household items 16 parcels. Train went away from renigunta. Parcel dept not responding till now.in pune parcel office parcel labour staff taken rs.10000 for transport & loading charges for trasnportation and they given bill for only rs.5137. Is this the right way to do like this?
Why renigunta staff not responsible for my parcels?
I want explanation from railway parcel head?
Completely failure to give service to the customers.
What i want to do right now where my parcels went now?
I raised complaint now. I want solution.?