Indian Railways — Parcel related complaint

Hi
I have booked a parcel for household items from Visakhapatnam to katpadi. They have loaded the parcel on[protected] and it was supposed to be delivered on[protected] at katpadi but I haven't received my things yet. When I inquired at the parcel office they said they did not receive any items from Visakhapatnam and the train must've left the station before they could unload and they're saying they don't know where the parcel is now. Pls followup on this

PRR:[protected]

Regards
G. Manikantan