Indian Railways — parcel service indian railways

Address:

Railway parcel office, Railway Station Rd, Dangi Colony, Ghora Nakkas, Peer Gate Area, Bhopal, Madhya Pradesh 462001

Myself subhash k. V booked the parcel of scooter from shoranur jn to bhopal jn with the pwb number 584222. I was traveling between the stations on 4th sep 2020 and the parceling officer has been told about parceling the scooter in same train (02617) which he has agreed to. Now, to my great surprice.. When i visited bhopal jn parcel office, they said they didn't receive such a parcel!! And the tracking service providing a blank response. Please help