Indian Railways — railway parcel department

Address:

Ernakulam, Kerala, 682004

Sir i booked my bike from agra cantt vide part no [protected] and parcel railway receipt no 1496704. I approached to ernakulam parcel office on 15 apr 18 for collection of my bike but parcel staff told me that your bike did not unload from train no 12644 and told me to come next day. I went station as on 16 apr 18 but they tolm me same answer come to tomorrow. Pls solve my problem.