Indian Railways — railway staff behavior to sick child and other travelling members

Address:

560100

I have raised number of complaints, but no action and communication from railways about action, when I enquire about the same through SMS, it says NO ACTION.

What is this behaviour and no action by railway.

Train No 16514 boarded on 24th March from Mangalore central, A1 Coach, Seat Number 25, 26, 27, 28, 30 while coming back from Mangalore central to Bangalore on 24th March evening, attendant seems had some acquaintance with some passengers or not sure was it money angle got our
seats issued to some other passengers, as we had to board the train from murdeshwar but boarded from Mangalore central. Some how those passengers had to got up from our confirmed seats, then attendant came to us rudely saying, here it is 2 pillows on one seat, all seat need to have only 1 pillow. Question is why he issued 2 pillows to other passengers who were occupying our confirmed seats, then why he was arguing with us for extra pillow? Was there any money angle involved with previous passenger and this fellow attendant ? Question is why he was rude in talking to us? It is very obvious he was involved for sure in something? Is he sitting on top of head of any passenger ? He was rude to small sick girl, who was sleeping at that time, he was asking her to get up from pillows by finger.

What is this behaviour and no action by railway.

PNR:[protected], TRN:16514, DOJ:24-03-19, 2A, MRDW-SBC, DP:16:20,
ROHIT TALWAR+5, A1 26, A1 28, NOSB 0, A1 25, A1 27, A1 30,
Fare:5665