Indian Railways — refund about train cancellation

Address:	Tikamgarh, Madhya Pradesh
Website:	Railway

Sir have taken prs ticket pnr no [protected] date 27/08/2017 train no 12138 from lar to hbj from tikamgarh prs counter but now the train is cancelled but when i reached to tikamgarh prs counter today for cancellation about 9 pm today but the railway staff refused to cancell and he did not know the rules and also said that counter is closed today and near by counter is about 55 km far away. U are kindly requested to take action for refund