Indian Railways — refund for cancellation of tickets

Address:

636004

I have booked 2 tickets on 16.07.2017 and the pnr numbers are [protected], [protected]. Both are confirmed tickets and i'm not able to travel in the trains. The reason is sms for the booking didn't reach me. Usually i would login in our site and confirm the seat numbers. So i didn't care about the sms. But this time on 23.07.2017, from evening 6.30 they have taken the site for maintanence activity and they restored next day morning only. On 23.07.2017, i went to the station and enquired about my tickets in the enquiry section. They told me there is no name in the list. So i do not have any clue about my tickets. So i'm not able to travel in the said two tickets. Now if i cancel the tickets, i will not get any refund. So kindly refund my amount since there is no fault in my side.