As the coach no:c8 of shatabdi express from pune to secunderabad has been detached on 14.10.2017, we could not travel through that train. We have received an sms at 4.24 am on 14.10.2017 stating that "c-8 coach of t. No.12025 pune sc shatabdi exp.. Leaving pune on 14/10/17 is detached. E-tkt holders kindly collect certificate from t. C. Woffice pune for refund purpose". As we are in hurry to rush to hyderabad in bus, we could not meet anybody in tc office. Further, we have booked the tickets through online and hence we filed the tdr on 16.10.17 after coming back from hyderabad.
You have informed about the detachment of coach in the 11th hour and made us to face so much of inconvenience for which you are supposed to pay the charges for discomfort (Caused by you).
We are diabetic and we have not carried any food packing also as we are under the impression that the food will be served in train.
Your callous approach towards customers is not at all pardonable.
The rejection of our request for refund of our genuinely paid money is not acceptable to us.
Please refund the amount at the earliest and don't compel us to approach the court for seeking the justice.
Regards,
K udaya kumar,
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