Indian Railways — refund for unconfirmed ticket pnr - [protected]

Address:

560016

Dear team,

With great regret & inconvenience, i bring to your notice the inappropriate behavior of the railway staff at bangalore (Ksr sbc) i had purchased the train ticket from sbc to agc cant on 22691-rajdhani express (Pnr - [protected]) for travel on 28 april 2018. I made a cash payment for the tickets at the booking window, and the ticket had a wait list status at the time of booking..
Train number -22691
Pnr - [protected]
Amount - 3780
Travel date - 28-apr-2018

At the time of boarding, the tickets were not confirmed and the tt did not allow us to board the train. Tt last sir name - verma
Tt was demand for 6500rs for penalty charge.. I[censored] will give to same amount than u will countinue otherwise u will cancelled your ticket at counter.. Plz check and resolve my issue and take action...3780 rs big amount for me..

Post this, we went at the booking window and asked for the refund of the tickets. We spoke to the senior railway officer at sbc railway station. But he had refused the refund for the ticket. First time senior counter person was told u have to go where u have booked the ticket... But i was told sir my boarding point sbc station.. And booking point kr puram its not possible... I went to 4 railway officers but nobody listened to my request. After 30 -35 min delay one lady person was cancelled my ticket and told u will not recieved any amount because train time has been finished. I felt harassed because of their behavior and faced a lot of inconvenience.

Hence i request you to look into this and expedite the process of refund at the earliest possible.

Thank you,

Your's sincerely,
Kapil gupta
[protected]
[protected]