Indian Railways — refund of online ticket

Address:

Mathura, Uttar Pradesh, 281001

Please note that i have a reservation code pnr no [protected], dated 27/08/2017, i have received message that the train has been cancelled and i have taken the another ticket in other train, and when i want to cancell the ticket i got message that train is cancelled refund will be done automatically but latter on train is resumed.

Please find attached screen shot of the cancellation window.
I have filled online complain but every time i get replied that complain is closed. Complain no for your ref w/wr/bct/[protected]