Indian Railways — Refund of PNR [protected]

Address:	Faridabad, Haryana, 121002
Website:	www.indianrailways.gov.in

I booked 5 ticked for me and my family members on 2nd June 2017 from katra to new delhi and the boarding date would be on 3rd July-2017. Its showing 4 to 15 waiting. which may confirmed till 3rd July. now when the time comes its show that out of 5 passengers only 3 sets are showing as RAC and rest 2 is waiting. i called to ITCTC customer services care and they are saying that i have to cancelled my ticket by my own and i have not internet connection. its so frustration that if my seat are not confirmed how would i travelled with my half family. then i called ITCTC to get the refund so they are saying that they would not processed my refund. its really a big loss almost 5 thousand i lost. please check and let me know. if it possible to get the refund. coz its my hard earn money.PNR-[protected]