Indian Railways — refund of ticket in late departure

Address:

Hyderabad, Andhra Pradesh, 500018

I booked a ticket in a special train from secunderabad to howrah train no:07182 up to visakhapatnam my pnr no:[protected] dt:25/09/2017. Scheduled time was at 21:40 hrs but the train was late by 5 hrs and started from secunderabad at 2:30am. I waited up to 1:30 am and went to cancel the ticket but the booking person denied to cancel the ticket as the train is already scheduled.in the regard i went to meet any authorize person at the station, to my surprise no one was present at the office. I am writing this complaint because i have some points from where we can get justice or answers.

My points:
—
1. Why was the train late by 5 hrs when it is starting form same station.
2. Why was no authorize person available at that time to answer.
3. Why was my ticket not cancelled and got refund.
4. At 11:45 pm bogies of the train were getting repaired at yard. When the train is scheduled at 9:40 pm.

Please look into the matter and do the things needful.

Regards,
Md. Feroz
Mob:[protected]
Address:flat no:g1,
Sree venkateswara resiency,
Road no:4
Anjenaya nagar,
Moosapet,
Hyderabad-500018