Indian Railways — refund of ticket on cancellation of train from rajkot on 23/01/2020

Address:

MUMBAI, Mumbai City, Maharashtra, 400003

Date of incident 23/01/2020
[protected]/[protected]
The tickets taken by us and we were boarding from rajkot the trains starts from rajkot whereas the train was cancelled and didnot start from rajkot (We received message before four hours) of train starting from ahmadabad which was not possible to go the ahmadabad as the road distance is more and we had one super senior citizen passenger and the ticket costed us rs.5387.36 + rs. 35.4=5422.76
Further on cancellation of train how much problems we have sufferred to return from rajkot to mumbai
And due to illhealth we could not file tdr
I request the rail department to see the matter no fault o[censored]s we suffered and also the refund is not given.
We complained to rail madad and recieved the message that the refund could have been availed by tdr (Which was not possible by us)