Indian Railways — refusing of cancellation of ticket by reservation clerk

Address:	Ahmedabad, Gujarat, 382481
Website:	Railways

Dear sir,

We have booked ticket in 2ac in navjivan express train no. 12656 for 19.04.2018 for 3 passengers from chennai to ahmedabad, boarding at ongole.

Ticket was purchased from ahmedabad using credit card by me and i had couriered it to my family who were to travel from ongole. The ticket was in waiting list when purchased. Pnr no.: [protected].

We also had purchased ticcket in 3ac to be on safer side and were to cancel one ticket that gets confirmed first.

Two berths in 3ac were get confirmed and one ticket was cancelled that was in waiting list.

2ac tickets were in rac when chart got prepared.

When my family went to cancel the ticket but reservation clerk refused to cancel the 2ac tickets saying that he wanted the original credit card to cancel the tickets.

Sir, credit card is being used by me at ahmedabad and my family were traveling from ongole to ahmedabad.

We will be loosing lot of money if tickets were not cancelled.

Request your quick intervention to get ticket cancelled and get refund.

Thanks & regards,

Gs swami