Indian Railways — regarding a huge delay of a train

I am traveling from anvt termi al to gorakhpur by train no 04010. The expected arrival of train to gorakhpur is 2.45 but at 3.52 it has not been arrived to gonda railaway station despite this route is double lined and not so busy. I don't know why these people are keep waisting time of passengers. They don't care about them. I have a important work to do today. My pnr no is [protected]