Indian Railways — Regarding Refund on Cancellation of Reservation Ticket

Address:

Sonbhadra, Uttar Pradesh

I got reserved for two seats from Kota Junction to dewas for 27/05/2017 . But due to some reason Our plan was changed. Thatswhy I cancelled the my both tickcts online. when I cancelled It display that ticket has been cancelled and you can collect my money form near station. But when I went to the station for collecting money he denied me for giving refund. he said that you cancelled ticket online, hence you are eleigible for getting refund in respect of cancelled tickets . He said if you come here without cancelling tickets online then I will give you refund. So tell me what should I do. Whether It is correct or not?

Its totally corruption because I cancelled ticket through option which is available on site of railway. If option given then why don not we excercise. It is given for our benefits then how can he denied for giving refund amount ?

So please help me.