| Address: | 695581 | | Website: | www.irctc.co.in |
Dear Sir,
I had booked a ticket from Trivandrum to Alwaye for 13th February on Train Number 16382, Cape Mumbai Express. I had my two daughters aged 6 and 2 years along with me. I had to wait at the station for more than 3 hours as the train whose scheduled departure is at 8.55 am did not arrive even after 12 noon.
Even at the station, the announcers or the information desk didnt have any clue whether the train will come or how much late it would be. So I had to leave the station and file the TDR as the chart had been prepared.. Now when I checked the status, it is showing that the TDR has been repudiated as the person has traveled.
How is this possible? Not only you do not let the passengers know that the train would be late, you are creating so much mental agony by making false claims. I challenge you to prove that I traveled on this day, as I have sufficient proofs to show that I did not travel.
Please check this matter urgently.
Regards
Mehjabeen
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