Indian Railways — regarding the railway employees bad behavior

Respected sir,
I booked the bike on 30 dec.2018 from bhusawal to kalyan . And bike arrive at the kalyan stn. At evening and when i go to collect the bike the employee of parcel office behavior like a prime minister. He told go to office of parcel in kalyan which locate at outstation of kalyan station area.and the officer of parcel office told me go to platform no 5 to collect the bike . And the person who appointed on this post on platform no 5 he told go to parcel office . What is the hell of this system . Why the rail employees behavior like this . And this person crack the railway rules shown in photos. And he told me show the ticket . Why u come here . The detail of the employees as follow .
Phone no -[protected]
Name -muzam (appoint on platform no 5 in kalyan, maharashtra. India.
Plz needful with me.

Kamlesh kolhe.
[protected].