Indian Railways — rejection of refund request by irctc

Address:

24 I Main Road Karpagam Gardens Adyar, 600020

I have given below email dated 20 aug 19 to railway minister and which is yet to be actioned which contains details of my attempts and reply made by customer care for not making refund

Dear piyushji,

Details of ticket: pnr [protected] ticket id [protected]
Class ac 2 tier for my wife and me rs 1395-98
Pune to mantralayam on 4th aug 2019 by train no 16613 coimbatore exp
Reason for refund; train diverted due to floods in maharashtra
—
I am forced to come to you because i was denied after getting tossed
Between [protected]@irctc and [protected]@irctc for a genuine refund on
Cancellation/diversion of train due to flood in maharashtra and not a
Mistake of me. I have also provided below my last email dated 14th aug 19
To [protected]@irctc.in for better understanding please.
Facts in brief: i had to seek a refund of above e ticket to
Mantralayam (From pune)
I took following steps immediately 1. Tried on mobile to get refund
Online unsuccessfully because i website didn't open up properly with
The form called tdr 2. I contacted counter staff at pune junction who
Said i have to do it myself and they can't do much on eticket 3. I
Emailed [protected]@irctc on 6th aug (Within 72 hrs of travel time as per
Your policy) to make refund as i couldn't do it online. 4. I emailed
[protected]@irctc on 11th aug as i was directed by [protected]@irctc to do it
Reply: refund denied as request was after 72 hrs. 5. Emailed again
[protected]@irctc on 14th as a complaint to do a refund immediately as my
Original email to [protected]@irctc was within 72 hours and i didn't know to
Email to correct email id for eticket cancellation.

I request you piyushji that i should not be punished as my efforts
Started earnestly on day of journey cancellation at pune junction
Itself and i couldn't immediately email my inability to correct place
Even though i did it to [protected]@irtctc who should have forwarded to
Correct place within 72 hous. They simply emailed back to me which
Caused delay.
I request you to arrange for refund of this case please. I am the son
Of a ex railway man and admire its bigness and problems.
Sorry to bother you on a busy day
Cheers

N ragunathan
Customer on complaint

Copy of email dated 14 aug 19 to [protected]@irctc.in
Quote
Complaint — refund of e cancellation — tdr not opening at website to
Claim refund — unable to claim refund within 72 hrs

Dear sirs,

I refer to your email dated 6th aug 2019 14.01hours and got a reply
From etickets
As below
"please note that as your time for filing the tdr for refund has
Exceeded, so we are unable to forward your case to railways"

In this connection i have to advise that you should have forwarded email
To your fellow department to enable 72 hour compliance
I saw your reply on and emailed again to them on 12th aug which was
Not acceptable.

Your action would have been meaningful if you had forwarded it to them

I understand from ishant of your help line that i need to lodge a
Complaint on this email id
And i request you to arrange for refund of full money as my original
Email to irctc is well
Within 72 hours
I believe you arrange for immediate refund as i don't want to have one
More inconvenience to diversion/cancellation of
Train and consequent sufferings.

Cheers

N ragunathan
Replyforward
Quote ended