Indian Railways — retiring room not provided by enquiry staff/attendant at siliguri jn.

Address:

Darjeeling, West Bengal

Date 24/5/18 i was traveling to siliguri to jhajha with 3rd a. C ticket of train no 15942 & my train was at 02.45 a. M. At siliguri jn (W. B) there is no a. C waiting hall. When ask for retiring room to attendant at 10.30p. M 1 lady staff said that all room are booked by online process but till yet i am typing this msg for compliant no one came here to book room or stay in room.. After lots of argument in enquiry counter my and my wife suffers but no resolution taken by the staff. I suffer about 4-5hours at siliguri jn.
So i want full details of the person with pnr no who booked the room or apology msg from the staff..