Indian Railways — rude and irresponsible behaviour of ticket counter staff

Address:Ghaziabad, Uttar Pradesh

Today I was coming from ghaziabad to saharanpur. At station there was long queue for ticket and only 2 windows were open. I stood in one of the queue, when my turn came, I aksed for 2 tickets and gave 200 rupees. As ticket costs 130 rs, she refused to give tickets as she was saying that she don't have change to give me back.
After that when 3-4 members took ticket, I again asked if now they have change. Then she said that it is a ladies queue so she will not give ticket to me however there were only males in that queue and she continued to gave tickets to others but not to me.
I just wanted to ask is this the behaviour a citizen should bear and when will this change. I request you to take a strict action so that it will be a lesson for other and they learn how to behave in a decent manner.
I am attaching few videos and photos to show that irrespective of long queue, only two counter were open.and it will show the same government employee who did this.
+1 photos
+3 videos
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