Indian Railways — senior citizen allotted upper berth

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IRCTC CONNECT

I had booked 3 ac iii tier tickets in ndls sealdah rajdhani journey date being 15/03/2018.
Although i opted for a lower berth but was allotted an upper berth instead. My wife of 55 years was also allotted a upper berth. Actually no lower berth was allotted although there were 128 vacant berth at that moment.
I have already complained in this matter and hope that this complain will also go the same way.