Indian railways is advertising that they are extending concession to senior citizens. I actually tried to get the senior citizen complaint and the system has displayed a message stating that "CONCESSION IS NOT ALLOWED IN THIS TRAIN". Then I have sent a mail to the given address to let me know whether senior citizen concession is available or not?
To my utter dismay, I have received a reply stating that there is no need for giving a reply to the mail sent by me. Another message I received was that Indian railways is not allowing any concession now a days.
Please clarify clearly the following points
a) Whether Indian Railways will give a reply to the customer mails or not? If no, under what rule and clause? If yes, why this mail has been sent to me?
b) whether INdian Railways is extending concession in fare to senior citizens or not? If yes, why I am getting a message that concession is not available for specific traian? If yes, how I received a mail that INdian railways is not extending any concession.
The following are the mails received by me from Indian Railways:
10/3/22, 8:12 PM Gmail - RE: seniro citizen concession Ticket Id:[protected]
https://mail.google.com/mail/u/0/?ik=0a826a31ff&view=pt&search=all&permmsgid=msg...⇄ 1/2 sbi 3120
RE: seniro citizen concession Ticket Id:[protected] [protected]@irctc.co.in Mon, Oct 3, 2022 at 2:23 PM To: [protected]@gmail.com
Dear Customer, Please ignore previous mail. Kindly note that nowadays concessional is not allowed.
Thanks & Regards
Yashri Yadav
CCE-Email [protected]@irctc.co.in Ph: 14646 or[protected]/6610661 www.irctc.co.in [#]
RE: seniro citizen concession Ticket Id:[protected][protected]@irctc.co.in Mon, Oct 3, 2022 at 12:34 PMTo: [protected]@gmail.com
Greetings,
This message has been automatically generated in response to email sent by you having subject:
Re: seniro citizen concession Ticket Id:[protected]
There is no need to reply to this message right now. Your email has been assigned Ticket Id:[protected]
Please include
Ticket Id:[protected]in the subject line of all future correspondence about this issue.
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