Indian Railways — tc would not allowed to come inside train

Address:

Morabadi, Ranchi, Jharkhand

I have booked tickets in the name of champa ghosh pnr no [protected] for grd link pass exp 53520 to go to kolkota station when patna kolkota train arrived we were little but confused as there was no announcement about my train but then we tried to enter the train the ticket collector denied our entry into train stating you do not have ticket the same train we were having reserved coach. Now i missed the train and i can not file tdr also plus mental agony i request at least refund my ticket amount