Indian Railways — TDR amount not received due to irrelevant reason by Indian Railways

ASITANG VEER SRIVASTAVA

from Bazpur, Uttarakhand

Address:

New Delhi, Delhi, 226012

Dear sir/madam
I filed a TDR for the PNR [protected] 5 hours before the departure of the train 12203 as when I was filing a tdr previously for a ticket I wasn't able to do it because when I was filing tdr there came a message to file a tdr for CNF ticket 4 hours before actual departure of journey so this time I did it before and also in the rules there is no mention that of I file a tdr before 5 hours then I will not get refund. One TDR on 14 dec 2015 PNR [protected] was rejected because i filed 7 mins late as i wasn't having any internet access so this time i filed before only to avoid any inconvenience. Also TDR needs to be filed before train reached platform.This is a serious matter and I want the refund since I have followed all the rules.
Please reply asap.

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Indian Railways customer support has been notified about the posted complaint.