Indian Railways — TDR filed against PNR No.[protected] and PNR No.[protected]

TDR filed against PNR No.[protected] and got rejected.

I booked a ticket through IRCTC Mobile app for 5 of my relatives in MS SALEM EXP (22153) From Chennai Egmore (MS) to Chinna Salem (CHSM).
Actual time of departure is 23.55PM on 05th March, 2022. I received a text from Indian Railways that the chart has been prepared on 05th March, 2022 at 19.59PM. But at 20.54PM on 05th March, 2022 another text was received like the train is delayed and expected departure is at 04.00Hrs of 06/03/2022.
As we have some emergency work in our native one from the above PNR No.[protected] consists of 5 passengers have travelled in bus. So I filed TDR at 22.20PM of 05th March, 2022 with the reason that "Train was more than 3 hours late, passenger not travelled".
And Today, I received a mail that the TDR is rejected as the passenger is travelled. But the Passenger named Ram Pillai boarded a bus at 11.00PM from CMBT.
Also when the other four travelled in the delayed train they were informed about this to TTR and he said "As TDR filed, his name is not in the chart". Then how come this reason for rejection could be accepted.

TDR filed against PNR No.[protected] which is partially refunded and partially rejected.

My brother booked a ticket through IRCTC Mobile app for 6 of my relatives in MS SALEM EXP (22153) From Chennai Egmore (MS) to Chinna Salem (CHSM). Actual time of departure is 23.55PM on 05th March, 2022. I received a text from Indian Railways that the chart has been prepared on 05th March, 2022 at 19.59PM. But at 20.54PM on 05th March, 2022 another text was received like the train is delayed and expected departure is at 04.00Hrs of 06/03/2022.
As we have some emergency work in our native two persons from the above PNR No.[protected] consists of 6 passengers have travelled in bus. So I filed TDR at 22.20PM of 05th March, 2022 with the reason that "Train was more than 3 hours late, passenger not travelled".
On 15/03/2022, My brother received a mail that the they've refunded the amount of Rs.220/-. We have filed TDR for two persons named Ms.Yamuna and Mrs.Dhanalakshmi, but we received only the charge of one person (Ms.Yamuna). We have to receive Rs.440/- instead we received only Rs.220/-.
Also when the other four travelled in the delayed train they were informed about this to TTR and he said "As TDR filed, the names were not in the chart".