Indian Railways — tdr filed not refund the amount

Jinesh M

from Mumbai, Maharashtra

Address:

8444080468

I have booked 3 train tickets from NJP to guwahati On 25 jul 19(PNR No- [protected]) in HBJ Agartha SPCL, This train was late more than 5 hours and we have not travelled in this train. I have filed TDR for cancelling this ticket. But today when I checked the TDR status it is showing that "as per chart passenger has travelled"
How it is possible?

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Indian Railways customer support has been notified about the posted complaint.