Indian Railways — tdr rejected with an invalid reason

I had planned my journey and booked connecting train tickets (Secunderabad-Nagpur & Nagpur-Rourkela) 3 months in advance. My journey date was 31st May from Secunderabad(PNR-[protected]) and 1st June from Nagpur(PNR- [protected]) but due delay of my first train for more than 2 hours (Traing Number – 12771), my connecting train(Train Number – 12101) from Nagpur was left before 12771 reached to the destination. Even I had my berths confirmed in both the trains I suffered a lot to travel from Nagpur to Rourkela just because of your fault as you delayed the train for more than 2 hours from originating station itself with no reason.

When my connecting train missed at Nagpur Station because of delay of first train. I was suppose to get full refund of my ticket but even I filed TDR for the same against PNR Number - [protected] within the Time frame at 10:37:26 HRS (please check the screenshot attached).which is completely valid reason to file TDR but my TDR was repudiated/rejected with an INVALID REASON.

My question is…

why Railway does not provide any kind of alternate option if first train is late and due to this passengers misses their connecting train.
Who will be responsible for this physical/mentally harassment as well as for the financial loss?
If Railway is not able to provide any alternate option to their passengers (even because of railway’s fault only), they should provide full refund of passengers ticket (If passenger misses their connecting train because of late of 1st train).


I spent too much of my hard earned money also too much harassment while traveling from Nagpur to Rourkela just because of Railways Fault. Who will is responsible for this ????