Indian Railways — ticket counter not booking tatkal ticket

Address:

Sagar, Madhya Pradesh, 470004

Dear sir,
On sunday morning i went to makronia railway station comes under sagar district madhya pradesh to book tatkal ticket but at ticket counter i was told on sunday we do not create tatkal ticket, for the first time i have heared that tatkal ticket will not be created on sunday. Is this information is true? Really tatkal ticket counter is closed on certain day? If answer is no then could you please look into this matter, i found this matter suspicious there and felt cheated. Could you please let me know what action should any citizen should take if get in this situation again?
Early response will be appreciated
Thank you.