Indian Railways — ticket not booked but amount deducted

Address:Chennai, Tamil Nadu, 600044

I booked 2 tickets in mas ncj express (06007) to travel on 7th aug 2018 but the ticket was not booked as it shows "passenger not in the same coach". The ticket rate is rs. 960/-. I tried 3 times so the amount deducted was (Rs. 960*3= rs.2880). The tickets was not booked but the amount was debited from my account and the refund was also not been processed. The reference number of the transaction is[protected],[protected],[protected]. Please do needful for processing the refund amount of rs.2880/- as early as possible.
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My father and mother is travelling from jaipur to surat dated 4 august 2018 in train no 12956 name jaipur superfast coach B-4 seat no 25 and 28 and they lost their earing in the train on that so kindly check and response to us as soon as possible

Virat Mundra's reply, Aug 5, 2018
My father and mother is travelling from jaipur to surat dated 4 august 2018 in train no 12956 name jaipur superfast coach B-4 seat no 25 and 28 and they lost their earing in the train on that so kindly check and response to us as soon as possible
Actually my account is suspended almost for two month. But the reason is not cleared upto me. First I thought may be due to the number of ticket restriction. But in this month I did not do any single ticket. So why my account is till now suspended.
My user id is - prasannauu.
I am waiting you will solve this problem

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