Indian Railways — Ticket refund not received

Address:

400103

Dear sir/madam,

This is to inform you that i have not received the refund
Amount of rs. 1170/- of 3 passengers who were to travel from mumbai
To goa pnr. No. [protected]. Ticket was cancelled at borivali station
On 23.2.2017. Still we have not received the refund amount for the past
3 months.

From borivali station they told us to go the churchgate for refund and now from churchgate station, they told me to contact bellapur railway station. This is the service you render to the passengers for refund amount.
Kindly make easy way out for refunding the amount and do not harass the passengers for refund amount.