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Indian Railways — train got delayed more than 3 hours, tdr rejected

I have booked a tatkal ticket with pnr [protected] on 28-aug-2017 and travelling date is 30-aug-2017, transaction number: [protected], from vijayawada to bangalore on hte-ypr train 12835.
The train was late for more than three hours and i filed tdr immediately within the time. However, the tdr is repudiated and refund not processed. Please help me with filing a complaint against indian railways
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I wish to draw attention that IRCTC not added more Bankers Debit cards to pay for tickets, therefore passanger have to pay more.
PNR no [protected] date of journey 02.09.2017
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Train number 15058 s5 sheet number 7 and 8 light bord mobile charger mistake
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