Indian Railways — train no 12781 late 4 hours at jhansi jn due to train controller

Sir,
My daughter and son travelling in train no.12781 swarna jayanti express from pune to jhanshi jn since 16 march-2019. She was coming to lucknow by gwalior barouni mail time 13.55. Train 12781 come at jhanshi station 14.40 (4 hours late) so train 11124 missing on dated 17/3/2019, i want attention to railway board for train late due to controller mistake. Train no. 12781 super fast express but run behind jhelum express 11077 and punjab mail 12137 from manmad jn to delhi. Train no. 12781 stopes was minimum but run behind both mention train.
I want attention of railway board to take action against train controller bhusaval jn to delhi dated 17/3/2019.
Pnr no. [protected] & [protected]