Indian Railways — train was late for more than 3 hours/ cancelled but didn't receive any refunds

Address:

301201

I had tickets booked in pooja express/12414 for 14th october and saw update that train was late by 3 hours which later got cancelled and so i cancelled my ticket to file a tdr but neither i am getting option to file a tdr nor received any refunds.

Below are my ticket details

Transaction id: [protected] pnr no [protected] train no./name: 12414 / jammu aii exp
Date of journey: 14-oct-2017 date of boarding: 14-oct-2017 class: third ac (3a)
From: gurgaon (Ggn) to: jaipur (Jp) boarding: gurgaon (Ggn)
Resv upto: jaipur (Jp) quota: general (Gn) ticket type: e-ticket
Insurance (No of psgn) : 2 insurance company : shriram general insurance travel insurance premium : 0.0
Policy issue date : 11-sep-2017 10:57:00 am travel insurance opt : yes

Please refund the amount asap it's indian railways fault