Indian Railways — TTR failing to do his duty.

Indian railways have removed unreserved coaches and introduced 2S coaches in trains to avoid spread of covid.On 27th August 2021, I was travelling in train no. 02661 in 2S coach and I had confirmed ticket. But few people travelled in the same coach with wait listed tickets which again raised congestion. I told the TTR about the issue and asked him to take up the complaint. His name is N Balasubramaniam No.6860. He told me he is having a experience of 20 years and he wont take up matter further. Then what is the purpose of introducing these scheme by railways.