Hi,
I booked my motovehicle from New Delhi Railway Station (NDLS) which needs to be dispatched at Gorakhpur station (GKP). I do have the ticket of my journey (03-Feb-2022). I already asked from the Customer Representative of Railway when I called on 139 as they directed that I have to be at Parcel Department before 3-4 hrs of train departure which is at to be 20:40. I reached there at 3:30 and did all the formalities but the people there told me that my bike can't be boarded today[protected] and will board tomorrow[protected] but this has not been done.
Again, when I made numerous calls to Parcel Department, they boarded my vehicle on 06-02-22 on Train no. 12524, the train reached Gorakhpur station but my vehicle didn't deboard at Gorakhpur station.
I again tried to file complaint by calling 139 but no one accepted my complaint and closed it immediately. Now, I don't know where to go, who to approach. I am really getting troubled by the terrible service. Please help.
Details for Point of Contact:
Name : Toheed
Contact Number : +91 [protected]
PRR No. : [protected]
Train number : 12524
Date of Boarding :[protected]
Please resolve it ASAP.
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Time : 6:35pm from Pune Junction.
Date: 27.02.2022
We had booked 5 seats in D1 coach and had tickets from Pune to Dadar. However, one man was very abusive and voilent and also had no ticket but still claimed the seat next to us as if it was booked by him. He also said he doesn't have ticket and to mind our business.
Special appeal to please check for such passengers who do not have tickets but claim seats and sit occupy the window seat and fight with people who have purchased tickets. Such persons are dangerous for the passengers. Please check tickets of all passengers and do justice to genuine passengers.