Indian Railways — uts money not refunded

Address:

Kolkata, West Bengal

Dear sir,

Ref. : mr no. Uth 00149479

I paid rs. 200/- on 19.08.19 to recharge my uts account at dumdum ticket counter of eastern railway. The amount not credited to my wallet till now. I sent numbers of mails, called 138, lodged complaint to dumdum bs (Indian railway acknowledged the same vide memo. No. 177/04/ddj/complt/oct 19), but money not refunded.

They sent text message that they gave me the money, which is false. Still my money is pending from indian railway end. And most ridiculously no one is bother to reply my mails, response my calls.

Herewith i have attached the copy of mail correspondence sent to uts and cris.

Request your kind intervention so that i get back my hard earned money which the indian railway is withholding since more than 3 months.

Regards
Swati malakar
Contact no, [protected]