Indian Railways — very bad customer service

Address:	560032
Website:	Google

Wrong information from ernakulam railway station parcels service they said to get the parcel from bangalore railway just give the receipt number i'd proof and phone number and take the parcel and if want i could even give a scaned copy of the receipt when i went to the parcel office they told me to get the original receipt from ernakulam and the office staff in bangalore are so lazy they don't hear or respect any customer they don't need the i'd proof or nothing if in case i lost my receipt and somebody gets the receipt do they give the parcel to anyone without any proof who ever go with the original receipt that's fine no matter if it's the wrong person very bad service the staff's are very rude