Indian Railways — vizag to araku valley vistadome coach travel date 1st august 2017

The ac of the coach was not working. A complaint was raised on that day as well. I had raised an sms based complaint. Complaint number - s/eo/wat/[protected]
The ac staff had accepted his mistake, and a memo was also issued against him by the in-charge, in presence of coach attendant. We were promised a refund within 3 working days as well.

But, we have still not received any refund.
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Booking clerk are not available on the seat, Passenger are facing problem in booking their ticket, They miss behaving with the passenger when passenger asking for booking ticket, They are replying the passenger where want to complain complain it,

Your sincere
Passenger from Lakhminia station
Begusarai
Bihar

This is to inform you that the refund of Rs 4590/- has been initiated on[protected] and till now my refund has not been credited t my bank Account.
Is it how you doing with their customer. Please help me out to get my refund as early and also find the attachment of the snapshot where show nothing in refunded date.

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