Indian Railways — wrong charges due to wrong railway policy

[email protected]

from Delhi, Delhi

Address:	Indore, Madhya Pradesh, 452001
Website:	www.parcel.indianrail.gov.in

Due to wrong railway policy of charging penalty from evening 6:00pm to morning 10:00am, i paid extra rs. 140/- against prr no. ([protected]), i paid the penalty rs. 826/-, i came at indore station, 6:00 pm at the time of counter closing, but parcel office people did not entertained and asked me to come again next morning at 10 am..
Which includes my own late charges, but if railway parcel counter is open then only penalty is applicable, why this orthodox policy is befooling the common man, plz refund my money with lots of difficulty and inconveniences charges.

Plz find both the attachments. And resolve the matter asap.

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Indian Railways customer support has been notified about the posted complaint.

Aug 29, 2017

Updated by [email protected] one can not track their parcel online at all, site url is given but there's no entry to track, no one use to update the parcel website entries, so its not my fault, then why i paid extra charges, instead of discharging my bike from indore station, i should argue with the officials, but then i will have to pay more charges...plz provide the solution or return my convenience.