Indiaplaza Complaints & Reviews

Dear Sir/Madam I booked my product Protouch Universal Remote Model UR501L on 3rd June order no. IN[protected] . http://www.indiaplaza.in website was saying that product will be shipped within 5 Days. When I not received this product in committed period I post a query on 14th July I received a reply that product will be shipped on 16th July. When there was no progress in shipping I again post a query on 20th July and received reply that product will be shipped on 22nd july. But website still saying that Product is ready to ship. I again log a complain 23rd July but no reply from Indiaplaza. On 26 the one more complain loged but still waiting for reply. I dialed his costumer care phone no.[protected] many times but no one picked the phone..
Is this the image Indiaplaza building.

I am a manhattan platinum card holder. i was trying to redeem my points on the Manhattan website when they directed me to indiaplaza.in for redemption. I was making a redemption for Sony walkman. After completion of all stages, the website showed an error saying there were insufficient points when infact i have points way beyond the required limit.

However, the fraud is with respect to the fact that my account was debited for redemption when actually the redemption did not take place. There is also no contact number where i can contact indiaplaza. These guys are real fraudsters.

Hi,

I am a holder of Standard Chartered - Manhattan Platinum credit card. I wished to redeem some points from my credit card a/c & had placed order with Indiaplaza.in
(http://www.indiaplaza.in/Manhattanplatinum/)

After posting so many queries at Manhattan Customer Support, still haven't recieved reply for even 1 query. I wanted to know the status for items pending to be shipped, but still haven't recieved any details for same. Tried calling directly to Indiaplaza at Customer Service Help Line on[protected], but seems nobody is picking up the phone too.

I really wish I could have recieved atleast a reply from Indiaplaza or Standard Chartered pertining to the order been placed.

I have a very bad experience with Indiaplaza.in
I had ordered (order no - IN[protected] ) flowers for my mother on Mother's Day. But these flowers were never delivered.
I raised 3 cases with them but everytime they assure that my money will be refunded but they never do so. Also, they close each case without confimration. So, everytime I check for any updates for my case, I find it closed.

CNT[protected]
CNT[protected]
CNT[protected]

Its like an online fraud.
I will continue my efforts to get my money back.

I would like to suggest -

PLEASE NEVER BUY ANYTHING FROM INDIAPLAZA.IN

The status of my orders says "Shipped" but I have not received the consignment. they are very fraud and I want to make sure that you publish on internet to have other people suffer the same.

they show Consignment No but when i am clicking on that since last 4 days no status update.

when i m calling there customer care number they are not picking call. i hold the call almost 1 hour.

keep saying busy with other customer.

IndiaPlaza is the most undependable online shipping portal. The days shown in "Delivery time" are never met. This is the second time i ve used their services, and they are consistent with the delay. The agents are stupid and there is no escalation channel. The portal is bringing a bad name to online shopping in india and worldwide.

Put down a complaint at their portal :
********************************************************************************...⇄
Order Number : IN[protected]

Hi,

Its been a week since i placed this order, but its yet to be shipped. The item is intended to be a present for someone on their birthday on 19. It would be very disheartening to see if the delievery is delayed. Please update me on the status and whether the targeted date would be possible

********************************************************************************...⇄

This is the response i get :-
********************************************************************************...⇄

Reply From Customer Care Agent ID : Vathsala
Dear Sir,

We are sorry for the delay caused in shipping the same.

The said order is in ready to ship status and will be shipped by 21st June .

Shipment details will be updated once the same is shipped.

Kindly bear with us till then.
********************************************************************************...⇄

Does this gives any idea about the delivery of the product?....
take my advise....avoid this portal ... you are better of[censored]sing indiatimes/rediff.

Hi, I had placed an order IN[protected] for 8 items on Indiaplaza on 25 April 2010. I received 7 out of the 8 items I had ordered. When i did not receive the pending item till 10 May 2010. I raised a complaint on their website and after regular follow up on mails or call center, I got a mail from Indiaplaza saying since the order was not in stock, this order would be cancelled and the money would be refunded. this response was on 18 May 2010. I did not receive the refund till 27 May 2010. Again I started calling the call centre, and they told me the money was refunded on my card on 20 May 2010 and asked me to check with my bank. I checked with my bank and the money was not received on my card. During this period my card from which I made the payment while placing the order was upgraded and the old card was cancelled on 15 May 2010 as per my bank.
I have been calling and mailling Indiaplaza to know how could they have made a payment to a cancelled card? and they havent been giving me any satisfactory reply. I was asked to mail their finance department at '[protected]@indiaplaza.in' and assured of a response and refund. From 27 May 2010, I have been mailing to them but neither a response nor a refund has been given to me. i am enclosing the follow up mails i have been sending from my end. It is more than a month and i dont know when will i get my money back. pls help

Had placed an order of Children laptop on 11th may, 2010 and the Order no is IN[protected]. Since then status is showing as "Ready to Ship" and i haven't received my product till now. I have raised 2 complaints (CNT[protected] and CNT[protected])sofar and none of them got answered. I have called so many time to their contact number[protected] and no one is picking up the phone. This is the worst experience i had in recent times.

i had ordered a PSP at www.indiaplaza.in on 10.4.2010 which was confirmed after online credit card payment. the product is yet to reach me in spite of their having shipped it on 22.4.2010, 12 days after the order. during the initial delay i'd asked their customer care no[protected] to cancel the order but they kept doing delaying tactics.

Dear Concerned:

My self is Mohd.Altaf, i have placed an order for 'Kids Laptop' for my 1 year old baby on www.thehindushopping.com part of www.indiaplaza.in. Money got deducted from my credit card and they have not yet shipped my product. I feel that these guys has cheated me, i have sent 3 email requests to followup on my order and called them so many times, no one is respoding to my query. The status of my order is still 'Ready To Ship'.

Following are the Product Details:

Product Number: HI[protected].
Ordered on: Apr 8 2010.
Shipping Date: Apr 13 2010.

Could any body respond to my query please.

Thanks
Mohd.Altaf
[protected]

I have been cheated by Indiaplaza.in My case is as follows: On 31 March 2010, I purchased 3 products from Indiaplaza - one of which was a game set - Monopoly (electronic billing) which they were offering for a price of Rs 590. I paid online through my credit card. On 2nd April 2010, I received a gift wrapped product. After taking delivery, I opened the product to realise they had wrongly sent me Monopoly (original set) which was priced at Rs 399 and in order to deceive me, they had wrapped it up so that I could not refuse delivery of the set. On that day itself I made a complaint to their customer care and also lodged an online complaint (Ticket No. CNT[protected]). After several phone calls, I have now been told today (April 9,2010) that I have to courier them back the product to Bangalore.

The question is who will pay for the shipping of the product? Indiaplaza commits a mistake - charges a higher amount from me and expects me to pay for shipping too? I think Indiaplaza is a fraud and cheater organisation with no interest in resolving customer problems.

I warn everyone to avoid Indiaplaza. As I am part of The Times of India Group, I will try my level best to highlight their fraud through our publications. All those having similar bad experiences may please write to me at devlin.[protected]@timesgoup.com

We had booked the order for a blackberry phone at the india plaza site. the order no is IN[protected]. They debited the amount of Rs 20879 immediately from my account on 25th March 2010 and now they say that the order has been cancelled but the money has still not been refunded back to my account. This site seems like a fraud and I think I have been cheated. I would like to take legal action so please advise me on this.

Hi,

I have placed an order of a sansui color television close to one month back. Because of delay in delivery and negotiations with the indiaplaza staff they promised to refund my money back within 5 days. Its close to one month they have not refunded my money and on calling them keep on promising refunding the money again and again. Its really a pity that they are playing with our money and not reimbursement. I would recommend others not to use indiaplaza (worst service and not trustworthy at all). PFA attached screenshot wih the transaction proof from my bank which was not reimbursed till now. My order no . was
We thank you for your order #[protected]. Please help me.

Thanks an Regards,

Subhra

I placed an order for a cricket cap on 03.03.2010 with India plaza online and sent a bank D.D. for INR 237.00 on 04.03.2010 by Regd. A.D. The order is for some Mercado Online, which very well may be Indiaplaza's own subsidiary etc. and the payment also went in their name.Mercado Online DO NOT have any contact numbers except one[protected] which also seems to be that of India Plaza.I have been trying to call that number but no one picks. Each time I write to them, they revert with a SMS saying they have replied and I may check My Account on the site.And My Account says nothing except " ready to ship " for the last over 7 days while earlier the status was " pending for authorisation" ! No where and never have they mentioned any time limit for delivery and they DO NOT specifically reply to a customer's complaint. I have told them to cancel my order and return my money,but they are silent.

Such Companies MUST be barred from doing Online business.They or thier vendor etc. have got my money and not even bothering to let me have a specific reply or update.They are sure a fraud who use people's money for their own benefits.Where is money ? Who has got it anyway ? Why this India plaza have allowed Mercado to be on their site while they have no contact details at all ? Who is responsible for the amount of mental harassment I have undergone and still suffering from the same ?

Why should their trading license not be cancelled and they barred from trading on internet ? They have got my money and using it.

Hi,

I am Niket, an also one of the victim of "www.indiaplaza.in" like thousands other.
I have ordered (order #[protected] "Logitech R20 Speakers 2.1" dated on 9/12/2009 from www.indiaplaza.in online shopping web site.

On order placement I received delivery date as 16/12/2009 but they missed order delivery so I raised a complaint (Tkt # CNT[protected]) to which they responded with a week of delay because of stock issue.

I waited till 23/12/2009 but still I didn't received ordered speakers, logged other complain (Tkt # CNT[protected]) on 25/12/2009 to which they responded on 28/12/2009 saying "apologize for the delay in shipping the order. We are checking the status of the shipment with our suppliers... keep you updated with the shipment details in 3 - 4 working days."

Still today as on 02/01/2010 it has a status as "Will be shipped by 23 Dec 2009" but still I am waiting for speakers and have logged one more complaint (Tkt # CNT[protected]) don't have any hope but just for sake of satisfaction.

I am very sure this has been story with many more (checkout review for indiaplaza.in on any site, www.mouthshut.com/www.epinions.com), I request to provide me some channel to reach out correct department of India and definitely would like to block this site and sue the owner of the site with appropriate penalty.

I DON"T KNOW WHY INDIAN GOV NOT TAKING ANY LEGAL ACTION WITH SUCH SHOPPING SITE. INDIAN CONSUMER HAS JUST STARTED USE ON ONLINE SHOPPING, BUT SUCH SITES ARE THREAT TO CONSUMER CONFIDENCE ON ONLINE SHOPPING.

I'LL NEVER EVER SHOP THROUGH WWW.INDIAPLAZA.IN AND REQUESTS OTHERS AS WELL.

INDIAPLAZA.in - FRAUD, CHEATING, DOES NOT SHIP AS PER ORDER BUT CLAIMS SHIPPED. WHEN FORCED THEY SHIP ONE OF THE MANY ITEMS AND DECLARE ALL ITEMS SHIPPED.
PLEASE PASS THE MESSAGE TO YOUR FRIENDS & COLLEAGUES -

1. Axe deo’s (pack of 3) + St. Ives Body wash: I placed the order on Oct 19.
2. Delays in shipment ackowlededged in ticket no:
a. Promised shipment on Oct 26 (Ticket no.s for reference: CNT[protected], CNT[protected]
b. Postponed shipment to Oct 30
c. Postponed shipment to 4th November but till date its not been shipped out.
d. Finally, shipment was declared sent on November 13
3. I received only one Axe deodorant and the balance 2 deo’s and St. Ives body wash was MISSING CNT[protected], CNT[protected]
Aramex courier #[protected]. All your records pointed that the entire shipment of over 1.25Kg was sent whereas the courier weight registered was 0.3 Kg - PROOF
4. The missing shipment of 2 axe deo’s + St. ives body wash was acknowledged and another shipment Armex # AWB [protected] with the balance was promised to be sent
5. I received the courier and I have not opened and I can by touching understand that one deodorant was only sent and not the balance.
I HAVE NOT OPENED THE SECOND COURIER AS I HAVE NOT RECEIVED THE 2 AXE DEO’s + BODY WASH which is atleast 1 Kg in weight.

i have ordered kids perambulator and paid my bill on 22nd August , according to acknowledgment i have received 2nd september product was delivered but till the day i have not recieved my product . i have so many times called and so many mails i have sent but i didnt get response . The product is a worth of 3000/-. where i have to go for that , if any one know the higher authorities mobile no's in indiaplaza please send to this mail id : [protected]@yahoo.co.in.

Hi All,

I have placed the order for Blackberry Storm on 15-Sep-2009 which was supposed to be shipped by 22-Sep-2009. But after lots of follow ups, I got a response from India plaza team stating the order will be shipped by 25-Sep-2009. Again the next day, I was notified the shippment wont happen till 28-Sep-2009 due to non- availability f goods with the merchant. Even after 28th, there is no update from India plaza on the shippment.

They are also not reachable on their customer care number. For whole day, I am being told the lines are busy.

Finally, I have now raised a ticket with them to cancel the order and refund the money back within 4 working days failing which I have decided to drag them to consumer court claiming for the time wasted in follow ups, mental harrasment and failing to abide by the promise they made to me as a vendor.

This is not the first time i am experienceing the problem with Indiaplaza. I can say , the worst possible online venodr is infact Indiaplaza. The customer support does not even meet the basic level of service. They need to be beaten up each and every time I have placed the order.

I have finally run out of patience and have decided to sue them if the issue is not resolved on time.

- Jay

Hi,

I placed an order on indiaplaza order no. "[protected]".

They changed shipping date more the 10 times. at last I was forced to cancle my order.
After cancelling order they start changing date of refund. Now they sent me shippment information of order which was cancelled & cancellation accepted by Indiaplaza.

So to all reader keep away from indiaplaza.

To see some mail exchange with indiaplaza read till down.
But in short

1)on 28th July they accepted to cancel order & refund date offer 30th July
2) A new mail on 30th to asking time till 31th July to provide refund details
3) Again ask time, to provide refund details asking date 2nd Aug.
4) a new mail asking time 4th Aug, to provide money refund details
5) a mail on 4th Aug, asking a week time to provide refund deatils
6) on 5th July they shipped an item, order for was cancelled, & 5 times they ask more time to provide refund details.

So to all online buyer, , Indiaplaza is chor... don't buy any thing from Indiaplaza.





Mail details

######### mail on 28th July##########
Dear Mr.xxxx,

I apologize for the delay caused in shipping the item 'Gillette Mach 3 Turbo Razor' against your orders and for missing our commitment on the shipping dates continuously. Kindly provide us time till 30th July to confirm on the cancellation of the orders. Kindly bear with us till 30th of July to update the details. The refund will be done after the cancellation of the order.


######### mail on 30th July########################
Dear Mr.xxx,

I empathize for the trouble caused to you against this order. we would like to inform you that we have taken up this issue very seriously with our suppliers and instructed them to cancel the ordered item on priority. please give us time till July 31 2009 we shall have the details updated to you



Then another mail
######### mail on Ist Aug########################
Dear xxx,

At the outset, please accept our sincere apologies for the delay and inconvenience caused to you in this regards.
I regret to inform you that as per your request we will cancel the order we will update you the details regarding the refund by 2nd august 2009

######### mail on 2nd Aug########################
Dear xxx,
At the outset, please accept our sincere apologies for the inconvience caused to you.

We will cancel the item "Gillette Mach 3 Turbo Razor" by 4th august 2009.
However the refund would take 7 days to reflect in your HDFC Direct Debit account.
Kindly provide us time till then

######### mail on 4nd Aug########################
Dear xxxx,


Please accept our sincere apologies for the inconvenience caused to you due to delay in the shipment of the item ?Gillette Mach 3 Turbo Razor?. The item is currently out of stock with our suppliers so we were not able to ship in time.
As per your request we have informed to cancel the order we will update you the details regarding the refund by 7th august 2009.
Kindly bear with us till then.


#######################ha..ha..ha..h.. then a new mail##############

I apologize for the delay caused in shipping the item Gillette Mach 3 Turbo Razor against your orders and for missing our commitment on the shipping dates continuously. Kindly provide us time till 6th August to confirm on the cancellation of the order. Kindly bear with us till then to update the details. The refund will be done after the cancellation of the order.

################################

Sir/Madam,

I had purchased one BlackBerry 8310 Curve, Mobile handset from this site, for an amount of Rs.16, 999/- + the shipping charges. Right from day1, this handset has been giving problems which, were subsequently communicated to India Plaza customer care. The mobile set used to reset at least 10 times a day and used to take about 15 minutes to reboot. And at times, I was unaware of such a happening and was informed by other people that my cell was off! Not expected from a Brand New Cellphone from a company of the repute of BlackBerry. However, the customer care got the handset picked up from my address for replacement committed within 2 days. What ensued thereafter is nightmarish to say the least! No one had any clue of what the problem was or when was the replacement expected. These promised "2 days" was verbally/electronically communicated at least 30 times to me. To my astonishment, after about 30 days (of sending the phone back), I was informed that the battery was defective and would be replaced. Imagine a replacement of a mere battery took more than a month.

This just doesn't stop here, I finally got the handset back yesterday..with the same battery (no replacements) and even more problems. Now the handset gets hung without any reason whatsoever. The QWERTY keys have gone all wonky..you type "y" it shows "z" and vice versa.

I had speacifically communicated to the customer care that I had not purchased this handset to play games or listen to music. I am the Chief Operating Officer of a Telecom Giant and am generally on tour. Hence, the choice for a phone like BlackBerry!

I have no alternative but to seek your help and advise, as I feel extremely disgusted at this high handed attitude of the seller. All I expect is that my money should be refunded and this handset be taken back by them.

Regards,