[Resolved] Indigo Airlines — baggage missing in security area | |
Dear sir, With reference to pnr # ygkjwz Passengers name: 1. Livingstone rajasekar 2. Hannah melunshia Missed our hand luggage in the area of security check after the immigration done. I have not received our luggage in kuwait airport. One more black small hand bag also missing. Today one of my relative went and checked with airport authority, chennai They said to give a complaint in the police station. We request you to kindly look into the matter and please view through security camera, as we are the last passengers entered to boarding. Due to heavy traffic we were delay in arrival to airport on the way we made check in through online. Due to our luggage weighment difference we had to pay extra baggage we got tension and disappointment at the time of immigration. After that we entered into the security area and rushed to boarding. Meantime one of your staf[censored]rged to finish the security check. Due to this tension we missed somewhere our hand luggage and a small black hand bag. Hand luggage contains: 1. My daughter higher secondary certificates and degree certificates - name : hannah melunshia 2. Some stationary items like pens & others 3. Some books & magazines Small black bag contains: Cheque books; federal bank/icici/iob/indian bank And other government papers. Please call my kuwait number[protected] for further reference. Was this information helpful? | |
Mar 16, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 01, 2019 IndiGo Customer Care's response Hi, Apologies for the delay in response. We are sending an inquiry to our respective department. We shall respond soon. Regards, Team IndiGo Verified Support Feb 11, 2019 IndiGo Customer Care's response Hi, We believe that one of our representatives has contacted you and addressed the concern. Regards, Team IndiGo | |
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